EZLynx usernames can be entered into SALT to facilitate seamless data transfers directly to an EZLynx account.
[Note: *Admin/Owner permissions are required to configure these settings.]
⚙️ To Configure EZLynx Usernames:
Navigate to Integrations > EZLynx.
Select Configure Usernames.
Enter EZLynx username(s), then tap Save & Request EZLynx Activation.
After entering a username and selecting "Save & Request EZLynx Activation," the username status will show as pending
EZLynx typically activates it within 24 hours, but often in just a few minutes. Once activated, that user will receive an email confirmation from EZLynx.
[Note: We recommend temporarily disabling auto-sync (which is on by default) until the new EZLynx username is authorized and activated to prevent continuous error messages and notifications.]
Syncing Issues - "Unauthorized EZLynx Username"
If you're experiencing syncing issues or receiving emails regarding an "Unauthorized EZLynx Username," it likely means that either your username is entered incorrectly in your SALT > EZLynx settings or it hasn’t been activated yet on the EZLynx side.
[Note: You must have Admin/Owner permissions to complete the steps below. If you do not have those permissions, please either reach out to your agency's Admin/Owner with the information below or contact our support team for further assistance. We'll be happy to help from our end.]
Steps to Remedy:
Verify The Username in EZLynx:
- Log into your EZLynx account and verify your correct username.
Update Your SALT Settings:
- Navigate to your SALT > EZLynx settings.
- Ensure the username matches what's in the EZLynx account.
If the Username Does NOT Match:
- Enter the correct username.
- Click "Save & Request EZLynx Authorization."
If the Username DOES Match:
- Copy the correct username from the EZLynx account.
- Go back to your SALT > EZLynx settings, paste the username, and click "Save & Request EZLynx Authorization."
EZLynx authorization typically takes up to 24 hours, but it can sometimes be as quick as 5 minutes. Keep an eye on your SALT > EZLynx settings. Once the "test" succeeds, you're all set to sync submissions to your EZLynx account! 🙌