If you or a prospect encounter a “No Access” spam notice, it means our system has flagged the submission due to certain activity patterns. This can happen when agents fill out consumer forms without signing in or when consumers submit multiple forms in a short time.
Follow the steps outlined below to resolve the issue and ensure smooth form submissions.
Agent/Employee Blocked as Spam -
The “No Access” spam notice appears for agents/SALT users when they:
fill out multiple consumer forms for a prospect without signing in to SALT. (IP block triggered)
submit an embedded SALT form for a prospect vs an internal form accessed through the SALT Forms section.
To ensure a smooth experience for our users, we've put measures in place so that SALT agents can bypass the spam filter when signed into their SALT accounts. However, when agents use embedded versions of our forms instead of the expected method of accessing forms internally, we're unable to detect whether or not you're signed in as a SALT agent.
To Resolve:
Please have all users within your agency follow the steps below when using a consumer-facing form as an intake method or when entering info into a consumer-facing form on behalf of a prospect.
Log in to your SALT account.
Navigate to the forms section.
Select the form you'd like to fill out, then switch over to the "Links" tab.
Open that Link's URL in a new browser tab.
It's important to remember that your agency should never use the form embedded on your website. Instead, reserve website-embedded forms for prospect use only.
Prospect Blocked as Spam -
The "No Access" notice indicates that the consumer's submission was flagged due to one of the following:
Their IP address was blocked due to multiple submissions for the same LOB within 4 hours.
The consumer tried to restart or reload the submission after being shown the "We're sorry.." spam notice.
Again, any consumer submissions that have been marked as spam by our spam mitigation tools can be validated (marked as "Not Spam"), which will automatically add the associated IP address to the approved list. This will then allow any new submissions associated with that IP address to come through.
To Resolve:
Navigate to your Submissions section.
From the left-hand search filter, select BOTH the Archived and the Spam checkboxes.
Browse the entries we've marked as "suspected spam," and verify any authentic entries using the red dropdown (top-left).
This will allow that submission, along with any new entries associated with that IP address, to bypass the spam filter.
If you continue to experience issues, please reach out to our support team for further assistance.