EZLynx Username Guide

Your team's EZLynx usernames can be entered into SALT, facilitating seamless data transfers directly to each individual's EZLynx account.

Note: *Admin/Owner permissions are required to configure these settings.


⚙️ To Configure EZLynx Usernames:​

  1. Navigate to Integrations > EZLynx.
  2. Select Configure Usernames.
  3. Enter EZLynx username(s), then tap Save & Request EZLynx Activation.​


After entering a username and selecting "Save & Request EZLynx Activation," the username status will show as pending.

EZLynx typically activates it within 24 hours, but often in just a few minutes. Once activated, that user will receive an email confirmation from EZLynx.

Note: We recommend temporarily disabling auto-sync (which is on by default) until the new EZLynx username is authorized and activated to prevent continuous error messages and notifications.


Troubleshooting Sync Issues ("Unauthorized EZLynx Username")

If you're experiencing syncing issues or receiving emails regarding an "Unauthorized EZLynx Username," it likely means that either your username is entered incorrectly in your SALT > EZLynx settings or it hasn’t been activated yet on the EZLynx side.

To Resolve:

  1. Verify The Username in EZLynx:

    - Log into your EZLynx account and verify your correct username.

  2. Update Your SALT Settings:

    - Navigate to your SALT > EZLynx settings.

    - Ensure the username matches what's in the EZLynx account.

  3. If the Username Does NOT Match:

    - Enter the correct username.

    - Click "Save & Request EZLynx Authorization."

  4. If the Username DOES Match:

    - Copy the correct username from the EZLynx account.

    - Go back to your SALT > EZLynx settings, paste the username, and click "Save & Request EZLynx Authorization."

    EZLynx authorization typically takes up to 24 hours, but it can sometimes be as quick as 5 minutes. Keep an eye on your SALT > EZLynx settings. Once the "test" succeeds, you're all set to sync submissions to your EZLynx account! 🙌

Note: You must have Admin/Owner permissions to complete the steps above. If you do not have those permissions, please either reach out to your agency's Admin/Owner with the information below or contact our support team for further assistance. We'll be happy to help from our end.]

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