How the SALT Spam Filter Works
The SALT Spam Filter was built to block duplicate submissions and/or submissions that we suspect as "spam." This was put in place to protect your account and prevent erroneous Data Credit charges.
When a submission is flagged as spam, your account will not be charged any Data Credits associated with vendor charges or submission overages.
What can cause a submission to be flagged by SALT’s Spam Filter?
Our Spam Filter is looking for specific criteria that'll trigger our filter to flag that submission as "suspected spam." Some of the most common reasons submissions will be flagged are:
- Multiple submissions from the same IP in a short timeframe
- Embedded website forms being used for intake (by agents)
- Invalid or duplicate emails/phones
- International SALT users (Firewall notice)
- Use of fake/test data
- Tip: If you’re testing, use the “New Submission” option inside SALT, or test with real info and avoid reusing emails/phones.
International SALT Users:
If you're seeing "No Access" or a Firewall prompt, your IP address is being blocked by our spam protection system due to your international location.
To Resolve:
- Visit https://www.whatsmyip.org to identify your public IP address.
- Send that IP to our support team so we can have our development team add it to the approved list.
Note: If your location changes (i.e., a different office, home network, or international access), you may need to provide a new IP to regain access.
Disabling/Turning Off the SALT Spam Filter
You can disable the Spam Filter from your Integrations section.
Keep in mind: Disabling the Spam Filter will stop new submissions from being flagged, but it does not automatically unblock existing IPs. Follow the steps in the article below to fully resolve the "No Access" issue.
📑 [Click here for info on resolving spam-related blocks ("No Access" or "We're Sorry").]